Refund policy
We want you to love every record you buy from us. If something is not right, here is how we make it right.
Online orders
- You have 30 days from delivery to request a return.
- New records can be returned for a refund if they are still sealed.
- Used records are graded by hand. If a record does not match the condition we listed, you can return it for a full refund.
- Defective new records (skips, heavy warps, or pressing flaws) will be replaced with the same title if we have it, or refunded.
In store purchases
Bring the item and your receipt back to the store where you bought it (Boise or Twin Falls) within 30 days. The same rules apply as online orders.
What we can't accept
- Opened new records that play correctly
- Used records that match the listed condition
- Gift cards
- Items marked final sale
Damaged in shipping
Please check your order when it arrives. If anything was damaged in transit, email us within 7 days of delivery with your order number and photos of the record and the packaging, and we will make it right.
How to start a return
- Email us at derek@modernsoundsvinyl.com with your order number, the item, and the reason for the return. Photos help.
- We will reply with return instructions and the address to ship to.
- Pack records upright and snug so they arrive safely.
Please don't send anything back before contacting us. Returns sent without approval can't be accepted.
Return shipping
If we made a mistake (wrong item, condition not as listed, or a defective record), we cover return shipping. For other returns, return shipping is paid by the customer. Original shipping charges are not refundable unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will email you to let you know if it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. Prefer store credit instead? Just ask.
Exchanges
The fastest way to swap an item is to return it for a refund and place a new order.
Questions
Email us any time at derek@modernsoundsvinyl.com.