FAQ

Ordering and shipping

Do you ship?

Yes. We ship within the United States, and shipping costs are calculated at checkout. Orders ship within 1 to 3 business days. See our shipping policy for details.

Can I pick up my order in store?

Yes, and it is free. Choose local pickup at checkout for our Boise or Twin Falls shop. We will email you when your order is ready.

Is everything online also in the shops?

Our online inventory comes from both shops, and records sell in store every day. In the rare case something sells before we can pull your order, we will let you know and refund you right away.

How are records packed?

In sturdy mailers made for vinyl, with stiffeners to keep them flat and safe.

Records and condition

How do you grade used records?

By hand, using the Goldmine standard. We grade the vinyl and jacket separately. Read our grading guide.

Can you find a record I am looking for?

We will try. Search the catalog, and if it is not there, use the request form on the search results page or contact us.

Returns

What is your return policy?

You have 30 days to request a return. Sealed new records and used records that do not match their listed grade can be returned. See our return policy.

My record arrived damaged. What do I do?

Email us within 7 days of delivery with your order number and photos of the record and packaging, and we will make it right.

Selling and trading

Do you buy records?

Every day, at both shops, for cash or store credit. Here is how selling works.

Still have questions?

Call us at (208) 506-6242 or send us a message.